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Security Center

Security Center

Attention Washington Trust Bank customers:

A scam has been initiated by fraudsters against customers of the bank. The scam begins with a text from a Washington Trust Bank number asking if charges from a merchant are legitimate. Then a fraudster calls posing as a Washington Trust employee requesting to verify your identity. They ask for:

  • Your date of birth
  • Social security number
  • Debit card number, PIN and CCV code

Please be aware that this call is not legitimate. The fraudsters use special technology to fake Washington Trust’s caller ID so it appears as if Washington Trust is calling you.

If you receive a call like this, hang up and dial the phone number listed on the back of your card or come into your local Washington Trust branch.

Help protect yourself by remaining vigilant. Washington Trust Bank will never call you and ask for your personal information. Personal information includes:

  • Four-digit PIN
  • Last four of their SSN
  • Mother’s maiden name
  • Full online banking passwords
  • Or any sensitive, personal information

If you have any questions, please call the customer support number listed on the back of your Washington Trust Bank debit card or come into a branch in person.

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Protect Yourself

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Protect Your Business

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Report Fraud

Call Priority Service at 800.788.4578.

To Block a Debit or Credit Card

Call Priority Service at 800.788.4578 and follow the prompts to Card Services to block your card.

WTB Mobile: Suspend your card or report it lost or stolen from within the WTB Mobile app.

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Fraud Alerts

The latest scams and threats making the rounds.