Fraud Prevention

We are committed to the security of our customers’ data, and offer a wide range of safeguards to help protect your personal information.

Below are a number of tips to help you keep your financial and personal information safe.

Protect Your Personal Data

  • Confetti shred documents that contain personal data.
  • Remove yourself from junk mail lists.
  • Purchase a locking mailbox.
  • Always question when asked for your social security number. It is usually NOT necessary.
  • Use the EMV chip feature on your Washington Trust credit or debit card during transactions.
  • Verify that we have your most up-to-date Contact Information on file, so we can verify any suspicious charges.
  • If you haven't received your EMV chip card yet, you don't have to wait for your old card to expire. Come to a branch to get your new card.

Protect Your Credit Rating

  • Get your free credit report each year from all 3 major reporting agencies at
  • Review your credit report at least twice a year and immediately correct any mistakes in writing.
  • Always read credit card statements and question small charges. Large-scale identity thieves steal hundreds of thousands of credit card numbers and bill each card a very small amount (under $1) each month.

Protect Your Personal Computer

  • Make sure your home PC is password protected and contains active, up-to-date virus protection.
  • Disconnect your computer from the Internet when not in use.
  • Secure your home Wi-Fi system by installing the optional security tools and settings such as password protection.


  • Never put any mail containing a check or personal identifying information in a non-locking mailbox.
  • Never answer emails requesting your personal information such as Social Security Number or account numbers.
  • Never give personal information over the phone unless you initiated the call.
Mobile photo person on phone

WTB Mobile

Suspend your card or report it lost or stolen from within the WTB Mobile app.

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